posted this on March 09, 2010 17:03
We have implemented a new support center and forums for inkFrog. This will be our main area for information going forward. We hope you enjoy :-)
Where are the old areas for our public comments on ebay, eCommerce sites, comments on ebay offers, etc?
What type of forum software is this? Seems kinda stark or maybe barren is a better word.
I want to know how to edit an active or scheduled listing. I've looked everywhere, it was no problem to find this inkfrog 1 - I'm trying to get used to Inkfrog2.
Click on the title in any section in inkFrog 2.0 to edit your listings.
IT worked - THANKS Greg.
How about learning to spell? What is Supprt?
Yes, I would like to know if the old forum will get archived and be accessable so that all of the information and solutions that members posted will be available?
Most likely not unfortunately.. I believe we already wiped as much as possible out of those forums for obvious reasons.
I kept getting this message.I can't open listing.I log out and log in doesn't help.
Everything works except listing .Thanks
Sorry an error was caught executing your request: 17470. For security reasons, please log in again
I have to say that I am extremely disappointed that many of the informative posts in the old forums made by both the IF support team and also by knowledgeable IF members (such as pocomocomputing) will not be re-posted on these forums. pocomo and many other members volunteered their time and their knowledge to make those tutorials/posts and it's just a shame that they were tossed out. Those posts/threads helped out many members (including myself when I rejoined).
I do understand that InkFrog's main concern was to get the site up and running as quickly as possible in order for the members to be able to access their information and to continue working and that the forums were not the first priority. I also understand that this site does not belong to any of us, it belongs to InkFrog therefore we have no voice in this matter...you can do with this site and the forums as you wish however, it just seems like a slap in the face to all of the members who devoted their time to helping others to have their posts and threads just poofed.
I recently reinstated my InkFrog account...even though I have been absent for a while I am not a new IF member. I have been with IF ever since they took SpareDollar over. I have always had the utmost respect for Greg and the entire IF staff so I am willing to give you all the benefit of the doubt that the destruction of the previous posts was something that could not be avoided however, somewhere, I hope that the information that was in those former posts can somehow be duplicated in the Tutorials section of this new forum.
Hopefully we can all recover from the recent events that took place here and move on together as a community...
1) I don't mind that IF1 is gone... BUT some things in IF 2 never work and we have to go to IF 1.0 to do it. Example... try changing a title or sku number in inventory. You can't! We used to go to IF1 to do that/ This kind of 2.0 glitch must be ironed out.
2). there was a running thread on the old forum listing such glitches. If you won't let us back in, will you please at least look at it! Some of it is stuff that really needs fixing!
3) overall I love many of the changes made. Multi sku option for listings looks 100 times nicer/ easier, and the layout for library listings is excellent with summary of qtys etc.
4) is there an actual forum anymore or just one long running comment thread??
Jackie, I have found a way to recover old community posts using google. I just added one as a test in Tips and Tricks forum. I will re-post some of the posts that I made and others that I can remember. This will take time, I will add a few at a time. If you can remember one that you want done first, I will re-post it first. As well, I will re-post tips from other users also.
Greg, if possible, can you create additional forums like the old ones: eBay News, InkFrog Support, Online eCommerce Talk, Custom Templates. I can then restore old info into the appropriate forum. The General Forum is too restrictive as far as categories are concerned. However, if it is more a tip, I will put it back into the Tip and Tricks forum.
My pictures are not showing up and actually my friends and apparently all inkfrog users' photos aren't showing up right now... help a bunch of auctions are ending right now.
pocomo...that's great!! Lots of work for you though...thank you so much for doing this. There isn't any particular thread that I needed personally to see, I just felt it was such a shame that they were all lost.
Jason...are you still having image problems? I just checked a number of my listings and the images appear to be fine now...Jacie
It is fine now I guess it only lasted less than an hour thank you
PoCoMo=oMoCoP ........ you are truly a prince among toads ....... THANK YOU VERY MUCH for your efforts and contributions. This is truley good news that some of those AWESOME help posts can be salvaged and re-posted!!! Hey has anyone else noticed that the spell check .... is on and off in its functioning when using FireFox ?
http://showcase.inkfrog.com/my3geezzz] My3G'z InkFrog Gallery http://my3gz.mybisi.com/] My 3 G'z *Buy It Sell It - BISI - HighWire Store http://www.auctionsellersmotivators.com/forum/index.php/topic,13746...
Haven't listed with inkfrog in about 4 months... I have started listing again... and my SHOWCASE does not
show auctions at bottom of listing. I asked that movie be shown at bottom, I cleared my computer cache, and I went to Showcase>Refresh in inkfrog.
Any other ideas? Thanks, Charisse
How do you start a new thread?
HI! I have not been listing much for the past few months and am starting up again. I was under the impression that my library listings would be kept forever. Iam having trouble locating listings to relist. Has your policy changed with regard to saved listings? How do you contact support?
Why does the weight and package size change when you change the "ship to" selection. Doesn't make sense as they are completely unrelated.
HOW TO START A NEW THREAD
When you log in into the forums, it goes by default to the Announcements forums. Just look to you right and you see the forums available. Click on the appropriate forum and then start a topic. Please note that the available forums are few. In most cases, use the GENERAL forum.
You can also navigate by clicking on the top of the thread. The two big words Forums / Announcements are hyperlinks. Click on Forums to get the equivalent list of forums that you can on the right.
Greg, I think inkFrog should change the default when logging in to these forums to the Forums list and not a specific Forum like Announcements.
Sorry for my English.
When I save a profile, it opens an alert and the page becames background and hide, the alert says the profile has been saved. then I click the "close" button, the alert closed, but the page is still keep hide and it still is background , why?
It's not only save profile, but also many many place, as like add a Template.
Thank you Greg and everyone, for getting the site back up so quickly. I also appreciate your taking all safety precautions. My listings are far more important than saving old forums ;) Everyone here has been great answering forum questions, I appreciate your help. Like they say, "ask and you shall receive" sometimes this is quicker than searching old forums for info.:)
Can't log in for some reason........................
The website takes ages to load up this morning. sometimes takes forever and very slow.
I used FedEx shipping all the time. However, I found ink can not let me add insurance for fedex. the insurance can only add to usps or ups? can you explain?
Dear sir, I am using inkfrog image hosting system before, and I noted that just now you have cancelled my monthy plan USD6.99 for hosting pics on inkfrog, may I know how I can shift my plan to new system? does all of my pics remains there? As most of them are linked to my website I need to keep using this service...
Please tell me what I can do to keep my pics.. even submit for new plan is ok
inkfrog.com is very suck right now. You can get quick response before, now no one answer you a single question. Server become worse and worese.
Do you no longer offer customer support? I have some issues that I need tech support help with.
Is anyone else having issues with auctions not auto-relisting? I've had several issues with this which is costing me money and still no reply from inkfrog...Poor service. I have my auctions set to auto-relist 100 times whether something sells or doesn't sell and I know I haven't sold 100 yet nor have they ended 100 times either! It would take over 8 years to stop auto-relisting if none sold. Any answers INKFROG?!?!?!?
I think Inkrog's best service days are behind them. I don't really understand the concept of putting your issues on this board if no-one responds. Is it just to vent? Maybe it's time to switch to Auctiva???
HI all, are you all inputting support tickets on your issues? Our support staff should be there to assist you in any issues you have. These forums are more for community based support.
Interesting. It seems to be the only way I can get a response. Vent? Well somewhat but if you read my question you would find that I was asking if anyone else was having issues with auctions auto-relisting. Hmm..Auctiva eh? I'll have to check them out...
Greg, to answer your question, yes I have input a support ticket. I have asked about this twice in one "Ticket" and still no feedback. No good, no bad, just nothing. I would greatly appreciate some feedback at least even if it's a "We are working on it".
I give up! Where do you get a suppport ticket!???
Ho do you get a suppport ticket>
I am unable to get any response whatsoever from the support??!! centre. Images are going haywire.They appear to be OK on the preview but alter once they are on eBay. I am fed up with listing on eBay paying the fee and then having to remove the listing. Some images are even appearing that are no longer in my InkFrog image section. Duh!!!!
I lost pictures that were already downloaded and on auction. I had to download them again. Anyone else having this problem?
Yes, Sheila, I have been having that and other problems with pictures for about a week now. The gallery picture is OK on the preview and then once listed it appears OK as the first picture of the bunch but the thumbnail gallery showing is a totally random one, They seem to be being plucked out of the air. I though Auctiva was bad this has got beyond a joke
I forget how to add a new folder in the 'images' I pressed the + sign, put in the new folder name, but it wouldn't stay. I'm know I'm doing something wrong here, Please help. Slowly getting used to InkFrog2.
I have had quite a few problems and can't figure out how to get support. Is this it now? You just write on this board and hope that the "support fairy" comes to your aid?
marina, at the top when you sign in here is the headers
HOME SUBMIT A REQUEST CHECK YOUR EXISTING REQUESTS
Click on Submit a Request.
Right in front out you. But these forums are a bit confusing.
Thank you OmoCop! marina
To add a new folder for photo's after you type in what you want HIT the ENTER button on your keyboard. That should do the trick..
pictures are disappearing from my image folders, and some of my library folders are ( I batch 100 listings at a time) are grabbing photos from the wrong image folder.. yesterday I had to delete over 125 listings on ebay because the pictures are wrong . .Ive submited a ticket.....even have tried to rebuild and the same thing happens..anyone else having this problem?
Wow - sure hope that doesn't happen to me. I haven't been on this site for several years now - thought I could save a little money compared to Vendio so I jumped back over here. I do not think that it is as smooth working as some of the others. I love Vendio, but hate to pay the additional fees on everything. So far I haven't lost any of my pictures. There are too many gadgets for one thing. Slows down the listing time for me.
Hate to tell you this guys, I really don't think inkfrog will be around much longer with this type of crap. I'm currently looking into Vendio vs Auctiva. I'm almost done with inkfrog and don't plan on looking back. Before the recent attack site disruption, they seemed to be pretty good but I've found myself with the same problems as everyone here has faced including pics disappearing/ jumping auctions. "Submitting a ticket" is a ridiculous means of solving a problem in my opinion. How about phone support, email or just a worthy chat help like auction site it supports. Oh well. A chain is only as strong as it's weakest link and for me, inkfrog is the weakest link and has already cost me money on some of my heavy hitter auctions! I'm furious but what is one to do next to cancel subscription? For me, it's the only way to protect my assets since this is not just play money for me. It's how I earn a living. This is hiring someone to do a job and them not doing it. I wish I would've known...
Well, I paid for one month and it sounds like I probably won't be here longer than that. I hated Activa - too much moving around to get one thing done - a lot of time consumed to do one thing. Think I am headed back to Vendio - I always end up there - don't really know why I think anyone is better. I just hate to double my fees that's all.
Hi Patricia and Dana, did you two post on the old forums under different names? If so what were they?
What issue exactly are you guys having? Did you check your trash section to see if your images show up in there? Are you using our post sale rules to delete images from sold listings?
also, can you give us specifics? What image got removed? What was the name of it. We can check our logs and see if we can find out if a post sale rule was used.
The photo's are just disappearing out of the folders and auctions. I had to download them again to put back in the auctions. It happened to my two newest auctions. So far, they are still there but I am checking daily to make sure they don't go bye bye...Check my 2 miniature cups auctions.
I am showing both of those listings are using the post sale rule to auto delete images 7 days after they sell. Are you maybe relisting these listings from the sold section after they are sold? The images for these listings will get deleted. If you relist these items from sold, do not use this post sale rule.
These were brand new listings. I haven't listed on Ebay for weeks.
My current problem is that the images show correctly in the IF listing and then seem to alter themselves on route to eBay. On IF the images on the listing are correct with the number of the first picture corresponding to the number in the gallery box and then on arrival at eBay the first image in the bunch shows up correctly but the gallery is wrong and a totally out of the blue images shows in its place. I have pointed this out to Heather and given her the listing number to check for herself but she doesn't comment on this in her reply. She doesn't even bother to let me know if she has even looked at the listing to see what the problem is.
Sheila, were these brand new listings that you created, relisted and/or created from sold or unsold listings? I'm noticing all of your unsold and sold listings have the rule to auto delete the images once they sell. This will delete the images from your account so they are no longer there. If you relist a new listing from these, the images will be removed.
Vera, Do you mean they change the order in which they show? Are you using our image selector? You should always use the image selector from our lister when possible in your listings. The order they show there is the order they will arrive on eBay. The first image (from the selector) is what will be used as the gallery image.
If you are coming from inkfrog 1.0, you may need to make a few adjustments to the way you were listing previously and get your images inside our images selection section on the lister. This will ensure they stay up with eBay's latest changes and work best with our lister etc.
These were BRAND New listings! I have not sold these items anywhere before I listed them on Ebay .
How did you create these listings? I realize they were launched as new listings, but did you create them from a sold listing (a different sold listing?). I'm showing all of your sold listings, and your unsold listings are using the post sale rule to delete images from them when sold. So lets go over a scenario:
1. you launch a listing, and choose to delete the images on this listing 7 days after it sells. This listing uses image named "myimage123.jpg".
2. this item sells, and this post sale rule goes into affect. In 7 days, the "myimage123.jpg" will be deleted.
3. You launch a brand new listing, and it also uses the same image name "myimage123.jpg" before this 7 days is due.
4. The 7 day period hits, and that image gets deleted. It gets deleted from your sold listing, but also your live listing because it's using the same named image.
This is what appears to have happened in your case (or something similar). If you are creating new listings, make sure you rename your images to a unique name. You can even include part of the title in your image names if you wish if that helps keep it on it's own. I notice you are keeping the standard image names from your camera, and this can cause the same image names to be used over and over because the camera will usually name images the same name and a number.
hope this makes sense.
What I recommend for you is to NOT use this post sale rule for deleting images. Go to your live listings and use the post sale rules->remove post sale rules optiion to remove this rule. If you do not use this rule, you will not have this issue.
I created these listings Wed,Mar.17th. Not from a sold listing or a different listing. These are brand new original listings. I do not know how else to tell you they haven't been in any other place until I created them, this Wed. I was not getting any other images,I just lost the ones I had. How do you rename the photo's? Inkfrog 1 let you do it easier. I have no idea how to change the names or titles to the new pictures. You don't show it anywhere? This is not the problem as i do not have an inventory of old unsold items. I haven't sold on Ebay for 3 months even though i have been paying for Inkfrog those months.
what is the post sale rule option, anyway. I see it on my listing page and really don't know what it is for???
Then it means you used the same image names as an item that sold with this rule, so it deleted it from your account. So do not use this rule on any listings if you use the same image names on other listings. This is very important.
regarding renaming your images, you can do this from the 'edit-->rename' option in your images section.
The post sale rule option is on the lister when you create a listing. You will see it in the post sale rules section.
I Changed the post sales to not do anything and not to delet the photo's after 7 days. I found the edit to name the pictures. Whew, I hope this does it.
Im very suprised and a bit upset that inkfrog would just delete the old forum and make a new one. Surely there hasnt been that many changes to the IF website/system to make the accumulated posts in the old forums irrelevant... I dont know, this move by IF confuses me as a subscriber.
valencia, don't be upset. The reason why they deleted the old forums was because inkFrog had a virus get on their site through the old forums. InkFrog shut down for a day or so and rebuilt their web site. This was a clean start. Rather than risk carrying forward the virus, they chose to get rid of everything. It would be very difficult to grab the old posts and threads.
If you use Google and use advanced search, specify community.inkfrog.com as the website and then search on the keywords of the old inkFrog posts you want to find. When the results show up, click on the cached option for the hits returned and you can view many old posts. A real pain in the butt but it can be done. I can find some things but other times I can't.
If you have a specific thread or post you want to find, I can try and find it and repost it here in a new thread.
Are we not getting version 1 back? I don't care for version 2. One of the things is, it shows sold items, but items may still be listed, and only part of them have sold. Then the listing errors out (which is good, because it's still running). I think 2 is very clunky. I spent a lot of time learning 1 when I first came. I really don't want to learn another. It's just not (IMO) as intuitive as 1.
No, IF 1 is gone. You will have to learn IF 2. Go to the tutorials and review them to help speed up learning where everything is. And ask questions here for more help. There are many fine members here willing to help when you get stuck.
I am so tired of all of my profile set up ending up in my description. It all turns into html and ends up in the description. Including the template, shipping terms, shipping instructions, the counter disappears, my return policy disappears and my image becomes an external url. What the #$%^&* is this? Do you know what a pain in the neck it is to edit my listings???? And get this.....So I go in, clean them up, revise them, and go back and they are a mess again. Anyone else having this problem? I would say 9 out of 10 of my live listings are like this. I asked help what was up and they told me if I go into my listing through eBay this will do this to them. Well even if I don't go into my listings through eBay it still happens. I'm tired of the inefficiency of Inkfrog. Definitely considering leaving. I have better things to do with my time than clean up listings.
I launched my auction 5 hours ago and it is still not showing up in Ebay search??????
How long does it take to get an answer???????????????????????????/
Maxine Minnis I launched my auction 5 hours ago and it is still not showing up in Ebay search??????
Maxine Minnis How long does it take to get an answer???????????????????????????/
And exactly who were you expecting to get an answer from, these are user forums, not particularly Tech Support. If your listings don't show then I would contact IF Support via submitting a Support Ticket.
Hi KAK, would you mind posting one of your screwed up listing #'s (eBay Item #) that hasn't been cleaned up?
I have sent email to support already, however, there is no reply uptill now, I really worry that all of my pics on my website and ebay listing cannot be keep.
Please help me and I will send the inquiry again now!
I've also put in Tickets to support but no answers. The online Support is just a waste of time. Speak to them and they just pass it on to someone in outer Space and you never hear anymore. They say on the new fancy homepage they have THOUSANDS of customers. Lets just say they only have 3,000 customers, thats $29,850 coming in every month so you would think they could have some sort of Support. for their paying customers. I'm sure if we all ran our business like this we would go bust in no time.
All you have to do is click on "submit a request" at the top of the page and you will get an answer. I had no problem whatsoever in getting an answer to my question and on the same day. All you will get right here is people needing help. You don't need to send an email to support - just click on the link above at the top of this column - SUBMIT A REQUEST - I'm sure you will get an answer.
I've been doing what you said for weeks and still no asnwers from IF. There is no Support. I've just this minute come off live chat with Support and still no better off. Same old Bull over and over again from them. "We are looking into that sir" Thats all they do is look maybe a bit of action would be nice on their part.
Hi John, do you know your ticket number? I can look that up for you and help you out.
How I wish someone would help. The ticket is:-
Submitted Mar 16 09:23 by you
Why do all my counters show a red x when listing, I have to update my showcase all the time.
POST SALE DELETION OF IMAGES WAS VERY USEFUL IF USED CAREFULLY.
PLEASE TRY TO REINTRODUCE SOME FORM OF AUTOMATIC IMAGE DELETION SO THAT THE REMOVAL OF THIS OPTION CANNOT BE CONSIDERED A METHOD OF INCREASING COSTS TO SELLERS
WHERE IS THE "GENERAL" FORUM???!!!
It is GONE!!
Is that why I didn't receive a single update today except the one in this Forum??
For that matter - I never posted in this Forum before - so why the update?
Hopefully, it is down for maintenace. Or a bug. Who knows, these forums are very poor in features.
I feel so out on a limb right now! ...discovered all kinds of things that don't work or have been mixed around - my ticket was closed without my knowing it - my "Library" listings are suddenly backwards and random and some have propagated entirely on their own - html for templates is missing from my Code View - I CANNOT make a new folder in the Library - For the first time in all these years I am thinking of going elsewhere. The prospect is daunting. I don't want to.
It's as if the entire staff just thru up their hands and went out to get blasted...
If the GENERAL Forum is down or has been deleted or what EVER - there should be an announcement on the ANNOUNCEMENT thread of this Fourm, at least.
I had no idea that the New Support Center and Forums thread to post about problems and get answers was here with comments and answers and I'll bet few others do either.
Seaneen said: If the GENERAL Forum is down or has been deleted or what EVER - there should be an announcement on the ANNOUNCEMENT thread of this Fourm, at least.
That would have been nice, instead of just another "Poof" gone with no explanation.
Wow...without general forums they might just as well take the forums down altogether because there sure isn't much use for them otherwise. I know the general area is still up on Highwire and we answer a lot of each others questions and get advice on our stores over there. To log in here after I was there and couldn't find the general forum was pretty discouraging.
For some reason, my listings were sent to EBay as "Buy It Now" although I never chose or wanted them to be and I can not figure out how to change it. I tried doing it from Ebay and it will not work. Anyone have any insight?
Try this too:
Go into IF and find the live listing and take the BIN price out and click revise....that should do it. I had one go up with BIN today also and just ended it because it was a dup of one I have ending in one day....
Photos are not loading on scheduled items. Is anyone else having this problem. Joyce
Hi Joyce, every one of my 40 + listings today were scheduled and my pic's loaded and launched fine. I do have a few more scheduled so I will watch, thanks!
Help. I am trying to put my html listing in the description box but when I preview all I am is getting the description. No background color, spacing or anything else. Just the code & typing.
I sent in a support ticket 3 days ago and still no reply
This place certainly has changed and not for the better. :(
Kim, did you click on WYSIWYG before copying your HTML?
Marina, what's the problem. Possibly someone here can help.
Marina Schubert, don't feel bad. I made 3 support tickets and all I heard was crickets. Funny.. frogs usually eat crickets don't they?..
Well, I can actually finally say that I am getting on to the way this site is set up. Finally getting the photos and stuff all figured out. Made a couple of templates and that helps tremendously. I do love the way we can revise a listing on eBay without going in there and deleting it and starting over again. I just takes a little time and patience - knock on wood. I had a heck of a time and stayed away from the site for a few days and finally came back to it tonight and just went ever so smoothly.
Just opened my old computer to edit and upload photos [ONLY!] to IF. I have to use that computer with THAT camera.
So what do I get for a greeting? I know this - I have it set deliberately at that resolution!
Your computer screen resolution is currently set to 800x600. While you can still use our site with this resolution, we recommend increasing your resolution to 1024x768. inkFrog will work and show much better for you in this resolution. If you need any help with this, please contact support.
But this one is blaring RED large font was really unpleasant. What is meant by cease completely?!?!
As of last week the Internet Explorer 6.0 browser is no longer supported by all major web development companies. Please, use this page to download the Internet Explorer 7.0 or later or use the FireFox browser, which can be downloaded from this page.
Please, note that, although for now you can still access your inkFrog account using the Internet Explorer 6.0, but in future IE 6.0 support will be ceased completely!
I am writing this on the old ME2000 with IE6 with 800 resolution. Photos uploaded just fine. Floating windows worked just fine. IE6 is not supported by IE anyway. I know that. But is InkFrog going to do something so that I cannot use it even to upload photos??? I do everything else on the other computer with XP with Firefox.
Please don't disable my ability to upload my photos!
is InkFrog going to do something so that I cannot use it even to upload photos???
Internet Explorer 6.0, but in future IE 6.0 support will be ceased completely!
That means if you Don't upgrade to IE7 or Firefox then yes you won't be able to use your old computer and IF for Anything.
Stone (Steve), Is the WYSIWYG is "Code View"? I did click on this. I can't find a WYSIWYG button.
Hi Kim, I'm sorry. Yes WYSIWYG is now Code View.
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