inkFrog Support & Forums

Greg S. December 16, 2013 inkFrog News & Announcements / Announcements

Tonight, December, 16, 2013, we will be conducting system maintenance at 10:00pm Pacific.  During this time inkFrog will not be accessible.  The maintenance is expected to last 30-60 minutes.  We appreciate your patience during this time.

Tim December 03, 2013 inkFrog News & Announcements / Announcements

Tonight, December, 3, 2013, we will be conducting system maintenance at 10:00pm Pacific.  During this time inkFrog will not be accessible.  The maintenance is expected to last 30-60 minutes.  We appreciate your patience during this time.

Tim November 18, 2013 inkFrog News & Announcements / Announcements

We have started to release our full shipping insurance service, ShipSaver, in the inkFrog.  This will be rolled out to all users over the next week.  

ShipSaver provides incredible pricing on your USPS, UPS and FedEx shipments.  Your sales can be insured in the Sold listing folder and through the full application in SmartApplications.  You can even insure your non-eBay sales through the ShipSaver application in SmartApplications.  The ShipSaver application also allows you to Auto Insure your items based on the rules you set.  Your items will continue to be insured using the same insurance as before with no change to the exclusions.

Pricing will be discounted for inkFrog users over our standard pricing.  Rates per $100.00 of value for insured items are:

  • USPS: $0.75 domestic / $0.95 international
  • UPS/FedEx: $0.60 domestic and international

Greg S. November 07, 2013 4 inkFrog News & Announcements / Announcements

Hi all, we've got some great news on the insurance front for inkFrog sellers!

We are currently releasing a brand new ShipSaver application inside inkFrog, first to a small % of accounts, and then within the next week everyone will see the new app and widget. This new app will be available in the new site under the "SmartApplications-->ShipSaver" section. It will also be available from the sold listings section inside your inkFrog account using our ShipSaver Widget (legacy and new site).

What is this new app and widget?
It's pretty simple really. In your sold section where you are used to insuring already, we've added a widget that allows you to insure your items directly from there just like always. We've also added an "app" from the Smartapplications-->Shipsaver section which will give you even more features and more advanced insuring options (like auto insure for ex.!).  It's the same great insurance you have always been purchasing, only it has more features, allows you for more control, and allows you to insure items outside of just eBay (eBay and Etsy for now, but soon more!)

One of the great benefits of the new app is the ability to completely file a claim through the app! It's a great added feature (and more coming soon).

We'd love to get your feedback on the new app and widget.  One note, the new app and widget will have the same pricing as the full website at http://www.shipsaver.com  (see pricing there).  There were some customers who were getting discounts on the inkFrog shipping insurance but we are currently keeping everyone on the standard pricing for ShipSaver (which is still the best deal around for the best insurance!) and now we have the best application around for managing, filing, and tracking your claims.

If you don't yet see the app and widget in your account yet, just hold tight. It will be there shortly.

inkFrog.com

Greg S. September 27, 2013 2 inkFrog News & Announcements / Announcements

We will be performing maintenance on one of our database servers tonight which will cause our members area to be down for approx. 50% of our customers. We expect the downtime to last approx 4 hours. No listings will be affected during this outage, but you will not be able to login and use your account during the outage.  We apologize for the inconvenience. 

 

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